Refund Policy

Last updated: January 1, 2026

7-Day Money-Back Guarantee

We offer a full refund within 7 days of your first premium subscription purchase, no questions asked. Your satisfaction is our priority.

Eligibility for Refund

You are eligible for a full refund if:

  • You request a refund within 7 days of your first purchase
  • This is your first premium subscription with us
  • You have not previously received a refund from MastersUp

How to Request a Refund

To request a refund:

  1. Email us at support@mastersup.live
  2. Include your registered email address
  3. Mention "Refund Request" in the subject line
  4. We will process your refund within 5-7 business days

Refund Exceptions

Refunds are not available in the following cases:

  • Requests made after the 7-day period
  • Renewal payments (only first-time purchases are eligible)
  • Accounts suspended for Terms of Service violations
  • Purchases made with promotional codes or discounts over 50%

Cancellation Policy

You can cancel your subscription at any time. After cancellation:

  • You retain access until the end of your current billing period
  • No further charges will be made
  • Your progress and data remain saved if you resubscribe later

Processing Time

Once approved, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.

Contact Us

If you have questions about our refund policy, please contact us at support@mastersup.live